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Read our 628 Reviews
Open & Honest Mortgage Advisor in Hull
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email:Â admin@ukmoneyman.com
Phone:Â 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post:Â The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone:Â 0800 023 4567 or 0300 123 9123
Email:Â complaint.info@financial-ombudsman.org.uk
4.98 Rating628 Reviews
Jessica
Can't thank the team at UK Moneyman enough for making the process of my remortgage quick and easy and for being so accessible for any questions I had along the way! Thanks
3 days ago
Andrew
Went above and beyond what we expected. Stayed in contact and explained things throughout the process and chased up lenders and solicitors on our behalf. Couldn't have been any more helpful than they have been.
3 weeks ago
Tomasz
Always helpful. Thanks
1 month ago
Anthony
From the start of the application to the mortgage offer I have been very impressed with this company. They have responded to my emails the same working day and often within the hour. I have received telephone calls when requested at the time...
1 month ago
Kayte
Wayne explained all the options available to me on remortgaging my buy to let property. I was confident in his knowledge of the market and he helped me decide the best financial choice for me. Would recommend:)
1 month ago
Angela
Used Hullmoneyman, I am so glad i did. Tom and Meghan were great during this time of so much uncertainty surrounding mortgages, with Tom going above and beyond to ensure i got the best deal on the market and Meghan's efficency on sending...
1 month ago
Gary
excellent service very helpful and always available to help highly recommend them brilliant
2 months ago
Michael
I got referred to moneyman UK through a member of my family. It was my first time enquiring and applying for a mortgage and they went through absolutely everything, what was going to happen and how to sort each piece out. They couldn't help me...
2 months ago
Rachael
Excellent service from start to finish from both Leanne and Leo. Thank you both for all your help.
2 months ago
Michael
First class service. Detailed advice, comprehensive information documents and efficient. Would highly recommend.
2 months ago
Linda
I would thoroughly recommend hullmoneyman. They searched the whole of the market for a equity release plan to suit me. I’d have no hesitation in recommending them to anyone considering re mortgage
2 months ago
Hannah
Chris was the broker helping me with my mortgage deal. He was very polite, always available and willing to help. I was informed throughout the whole process, and provided with regular updates without needing to ask. The process was very quick and...
2 months ago
Stephanie
Hullmoneyman have been fantastic from start to finish! In particular, a big thank you to Dinah for all of your help in getting our mortgage application in so quickly, and securing a great deal! Very first time buyer friendly company, explained...
3 months ago
Mark
From start to finish our mortgage advisor couldn't be more helpful. He was always available for any queries or concerns we had. The whole process was made to be as stress free as possible. A kind thankyou to Matt Collinson and Chloe Masters...
3 months ago
Darren
Great service from start to finish. Very efficient and very friendly. I would definitely recommend the service to anyone.
3 months ago
Darren
Hull Money Man team - Daniel and Meghan made the process so easy. Daniel was so patient with us, very much appreciated.
3 months ago
Eve
Very thorough and quick feed back highly recommended
3 months ago
Haply
I had Matt helping me with my mortgage. Everyone in the business replied to me very quickly, answered all my questions, made everything less stressful, and I got my mortgage approved v fast.
4 months ago
Lynn
Excellent service from Waynew Dewsbury, Luise Hepworth and the team. They found the best deal for me even after I had gone to the UK's largest organisation and they took care of me and my application every step of the way A++ service! Thank you!
4 months ago
Anonymous
Good service and lovely staff.
4 months ago
