Your Rights
Read our 611 Reviews
Open & Honest Mortgage Advisor in Hull
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.98 Rating611 Reviews
Haply
I had Matt helping me with my mortgage. Everyone in the business replied to me very quickly, answered all my questions, made everything less stressful, and I got my mortgage approved v fast.
4 days ago
Lynn
Excellent service from Waynew Dewsbury, Luise Hepworth and the team. They found the best deal for me even after I had gone to the UK's largest organisation and they took care of me and my application every step of the way A++ service! Thank you!
1 week ago
Anonymous
Good service and lovely staff.
1 week ago
Sophie
Received an email from Hullmoneyman regarding our mortgage coming to the end of its current fixed rate. We made an appointment and got a new rate fixed and agreed 4 months earlier than expected. In the current climate this is great as we've got...
2 weeks ago
Lorna
Fabulous service, would definitely recommend as it just eases so much stress.
3 weeks ago
Anonymous
Helen was lovely and made me feel very at ease chatting about becoming a first time buyer and making an appointment. 5 star.
4 weeks ago
Josephine
Helen was super helpful and lovely to speak to on my initial call today, she was happy to answer any questions I had and set up an appointment for me that worked around my schedule. .
1 month ago
Samantha
As first time buyers, we needed a fair amount of assistance. Matt has been really helpful, transparent and attentive during the process. Highly recommend.
1 month ago
Nicola
Fantastic service! From my first phone call with Matt I felt at ease and confident that he could handle my remortgage with no problems. His knowledge and efficency are spot on and all went through so quickly, including protection insurance. Thanks...
1 month ago
Scott
Amazing service from start to finish. Friendly, informative and helpful team who have guided me through the stages with professionalism and ease. I would and will be definitely recommending Hullmoneyman to friends and family. Thank you.
1 month ago
Alexander
Absolutely fantastic service from start to finish credit to Anna / Matt hassle free
2 months ago
Richard
Hullmoneyman made sorting out our mortgage easy. Matthew and Daniel where brilliant with great communication, help and advice. We couldn't have asked for a more easy transaction. We would highly recommend this company. Many thanks
2 months ago
Andrew
Wayne and Anna helped find the best deal available and progressed my remortgage quickly. They went above and beyond to ensure all aspects of the mortgage were understood before progressing. Highly recommend their services!
2 months ago
Shane
Third time using Hullmoneyman cannot recommend them enough. great service.
2 months ago
Lee
I spoke with Helen who helped arrange the initial appointment with an advisor for me. She was very friendly and warm, helpful and attentive, and also extremely empathetic and understanding towards the stresses of the housing buying process. Great...
2 months ago
Nicholas
Fantastic service on sorting my mortgage out. A very quick service and kept informed at every stage. 👏 👍
2 months ago
Ann-Marie
Amazing service. You feel so valued.
2 months ago
Hannah
From my very initial phone call the team have been outstanding, they can’t do enough for you. Lee and Kerry have been amazing !! Nothings ever too much, prompt replies to any questions and made the process stress-free. 100% recommend. Thank...
2 months ago
Rachel
The Hullmoneyman team are friendly, efficient and communicate regularly with updates. I would recommend this company without hesitation.
3 months ago
Aaron
Got me out of a pinch when my bank reneged on my Decision in Principle. I was guided through the whole process with everything being explained simply and thoroughly, and they were and were always happy to answer any queries or questions....
3 months ago
