Your Rights
Read our 651 Reviews
Open & Honest Mortgage Advisor in Hull
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.98 Rating651 Reviews
Nicholas
Great to talk through clear presented options that meets the needs of my family. Daniel gave assurances, space and understanding that helped us make a significant decision more easier.
1 month ago
Leanne
Absolutely brilliant service from start to finish. Would like to thank Wayne and Lyndsey for all their help with out mortgage application nothing was to much trouble for them. Would recommend hullmoneyman for fantastic service
1 month ago
Leanne
Absolutely brilliant service from start to finish. Would like to thank Wayne and Lyndsey for all their help with out mortgage application nothing was to much trouble for them. Would recommend hullmoneyman for fantastic service
18 hours ago
Chloe
This service is so helpful, they always give you full description and make sure you understand each steps before moving forward. Communication is a great skill that this service has.
1 month ago
Matthew
Absolutely fantastic experience. Dinah Answered every question we had and was very quick to get back to us.
1 month ago
Thomaa
Outstanding. The best customer service and knowledge from Wayne and Megan. The best company I’ve used by far. Thank you. Would strongly recommend.
1 month ago
Mark
Always helpful and attentive, easy to talk too and nice to deal with someone who lives in the same area. Highly recommended
2 months ago
Lauren
Extremely happy with the service we received! We had Matt Collinson and Megahn Robinson helping us with our Mortgage and they were incredible. As first-time buyers, we had a lot of questions and Meghan helped us to understand everything and...
2 months ago
Paul
Dealing with Hull Money Man is always a pleasure. All the staff are happy to help, are accommodating and arrange appointments to suit. You feel like you are in good hands. I would recommend them.
2 months ago
Lee
Leo and Stacey at Hullmoneyman have provided a fantastic service; friendly, helpful, knowledgeable and personable. I will definitely use the service again.
2 months ago
Richard
Amazing quick service. Helped find us a mortgage right for our situation. The team kept us updated and informed throughout the process. They were swift to respond to our queries and really good at being able to deliver in our very short...
2 months ago
Anonymous
Good communication and job well done.
2 months ago
Anonymous
Good communication and job well done.
19 hours ago
Jason
Both Dinah and Stacie my mortgage broker and case handler were professional, quick to communicate, and simplified the mortgage process which helped reduce a stressful and potentially complex process. They were available to answer all my...
2 months ago
Jason
Both Dinah and Stacie my mortgage broker and case handler were professional, quick to communicate, and simplified the mortgage process which helped reduce a stressful and potentially complex process. They were available to answer all my...
20 hours ago
Alexandra
We have used Hullmoneyman 3 times now and each time the process has been seamless. We are kept informed throughout the process both by telephone and email. We wouldn’t use anyone else. Thank you
3 months ago
Jennifer
Thankyou for making the whole equity release experience straight forward from day one to completion of my lifetime Mortgage.
3 months ago
Anita
Really helpful, explained things so we understood. Got us the best deal for our circumstances. All this whilst we had a toddler running round in the background! Thanks!
3 months ago
Michael
This the second time I have used Moneyman in five years. I can without hesitation say they are very professional know the market and everything is done for you. Thank you once again and I shall inform friends and family of your company. As an...
3 months ago
Lee
I have used Hullmoneyman for several years now and would highly recommend them. They are always on the end of the phone for advice. Fantastic service from all the team.
3 months ago
