From start to finish, it was A easy process, I re arranged my telephone call at the start to suit me more and it didn’t make a difference to the team which I was great full for. I am a first time buyer so did not have much knowledge on how mortgages worked. Nathan was very helpful whilst dealing with my case, he answered a lot of questions I was unsure about and talked me through stuff in depth so I fully understood everything. My case then got passed onto Laura who also had a telephone conversation with me to answer more and go through my final offer. emails always got replied to. Thank you so much for the help.